Find answers about eSIM setup, compatibility, activation, data plans, and troubleshooting.

eSIM Help

Find answers about eSIM setup, compatibility, activation, data plans, and troubleshooting.

What is an eSIM?

An eSIM is a digital SIM card embedded in your phone that lets you activate a mobile plan without a physical SIM card.

Which phones support eSIM?

Most modern iPhones, Google Pixels, Samsung Galaxy devices, and newer models from other brands support eSIM.

How do I activate an eSIM on iPhone?

Go to Settings → Cellular → Add eSIM, then scan the QR code from your order.

How do I activate an eSIM on Android?

On most devices: Settings → Network & Internet → SIMs → Add eSIM, then scan the QR code provided.

Can I keep WhatsApp with eSIM?

Yes. WhatsApp works with your phone number, not your SIM card. Using eSIM won’t affect it.

Does eSIM work without internet to install?

You need a Wi-Fi connection or mobile data to download the eSIM profile initially.

Can I use eSIM while keeping my physical SIM?

Yes, most devices support Dual SIM, allowing you to use both eSIM and a physical SIM together.

Do travel eSIMs include phone numbers?

Most travel eSIMs are data-only. Use apps like WhatsApp, FaceTime, or Skype for calls and messages.

When does my eSIM plan start?

Your plan usually activates when you connect to a supported network in your destination country.

Can I install eSIM before traveling?

Yes. Install before your trip and activate when you arrive at your destination.

What happens if my QR code doesn’t scan?

You can use the manual activation code (SM-DP+ address and activation code) provided in your order email.

Can I share eSIM data via hotspot?

Yes, most eSIM plans support tethering. Check plan details for confirmation.

How many eSIM profiles can I store?

It depends on the phone. Newer iPhones can store multiple eSIM profiles, though only a few can be active at once.

Can I move my eSIM to another phone?

Some eSIMs are single-use and cannot be reinstalled. Others allow reissue. Contact support if you change devices.

Is eSIM better than roaming?

Usually yes. eSIM plans often cost less than roaming charges and are easier to activate instantly.

Do I need to enable Data Roaming for eSIM?

Yes. Make sure to enable Data Roaming in your phone’s settings for the eSIM line.

Can I receive SMS on a travel eSIM?

Most travel eSIMs are data-only and don’t support SMS. Use your primary SIM or apps for verification codes.

Will eSIM drain my battery faster?

Not significantly. Dual SIM standby may consume slightly more battery.

What speeds can I expect with eSIM?

Speeds vary by location but typically match local 4G/LTE or 5G networks.

Can I use eSIM for multiple countries?

Yes, regional or global eSIM plans allow coverage in several countries with one profile.

Is KYC required for eSIM?

In some countries, yes. If required, you’ll be prompted to verify your ID after purchase.

What if eSIM data doesn’t work abroad?

Check that Data Roaming is enabled, restart your phone, and verify APN settings. Contact support if needed.

Can I top up my eSIM?

Some plans support top-up or renewal. Visit your account page or product page for options.

Can I delete eSIM after use?

Yes. You can remove it from your phone’s settings after your trip, or keep it disabled for later.

Does eSIM work on iPads?

Yes, many iPads with cellular support include eSIM functionality.

Can I use eSIM on smartwatches?

Some wearables support eSIM, but travel data plans are usually for phones/tablets only.

Do plans auto-renew?

Generally no, unless you select an auto-renew option.

Can I pause an eSIM plan?

No, once activated, the validity period runs continuously until it expires.

Does eSIM affect contacts or apps?

No, your contacts and apps remain unchanged.

What payment methods are accepted?

Major credit/debit card.

Can I hotspot to my laptop?

Yes, if the plan allows tethering. Most do.

Can I test eSIM before travel?

Sometimes plans include small test data that can be used at home before your trip.

Is eSIM safe for banking apps?

Yes, eSIM uses the same secure network technology as physical SIMs.

What is the difference between Local, Regional, and Global eSIM?

Local covers one country, Regional multiple countries in a zone, and Global offers worldwide coverage.

Can I get an invoice?

Yes, an invoice will be sent to your email automatically after purchase.

Do you support 5G?

Yes, if the local carrier supports 5G and your device is compatible.

What if I delete my eSIM by mistake?

Some plans can be reissued, others cannot. Contact support with your order number.

Does eSIM work in China?

Yes, but some apps may be restricted. Use a VPN if needed.

Can I use eSIM for Uber or maps?

Yes, all apps using mobile data will work with eSIM as normal.

How fast is activation?

Usually instant. You can connect within minutes of installation.

Can eSIM be used for business travel?

Yes.

Will eSIM lock my phone?

No, but your phone must be carrier-unlocked to use foreign networks.

Is hotspot allowed on unlimited plans?

Most allow it, but some restrict tethering. Check plan details.

Can I use multiple eSIMs on one trip?

Yes, you can install different eSIMs for various regions or as backup.

What if speeds slow down?

Some plans have Fair Usage Policy (FUP) to ensure network stability.

Can I refund an unused eSIM?

Refunds are often possible before activation, depending on plan terms.

Does eSIM work on arrival at airport?

Yes, once you land and connect to the local network.

Is eSIM suitable for digital nomads?

Yes, regional or global eSIMs are perfect for long-term travelers and remote workers.

How do I check remaining data?

Check via your account or link provided in your order email.